1. Introduction

This Privacy Policy explains how MGM Farm d.o.o. Kakanj (hereinafter referred to as MGM Farm, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit our website www.mgmfarm.ba or interact with us in any way.

MGM Farm is committed to processing all personal data in accordance with applicable data protection laws, including the Law on Protection of Personal Data of Bosnia and Herzegovina and the General Data Protection Regulation (EU) 2016/679 (GDPR).

2. Data Controller

• Company name: MGM Farm d.o.o. Kakanj
• Address: 311. Lahke brigade No. 97, 72240 Kakanj, Bosnia and Herzegovina
• Company ID (JIB): 4218227790008
• Registration No. (MBS): 43-01-0328-16
• Email: mgmfarm@mgmfarm.ba
• Website: www.mgmfarm.ba

MGM Farm acts as the Data Controller within the meaning of applicable data protection regulations.

3. Types of Personal Data Collected

We may collect and process the following types of personal data:

• Full name
• Company name and contact person
• Email address and phone number
• Address of residence or company headquarters
• Information submitted through our contact form or via email
• Technical data such as IP address, browser type, operating system, and access time
• Any data necessary to fulfil contractual obligations or deliver products and services

4. Purpose and Legal Basis for Processing

We process personal data for the following purposes:

• Responding to inquiries sent via the contact form or email
• Executing contractual obligations with clients and business partners
• Providing information about MGM Farm’s products and services (subject to consent)
• Managing business relationships and correspondence
• Compliance with legal and regulatory obligations related to pharmaceutical activity
• Maintaining website security and improving user experience

The lawful basis for processing personal data may include:
consent, performance of a contract, legal obligation, or legitimate interest pursued by MGM Farm (e.g. client communication).

5. How We Collect Personal Data

• Through forms on our website
• Via email or telephone communication
• From business correspondence with clients or suppliers
• Through cookies and analytics tools (see our Cookie Policy)

All personal data provided voluntarily by the user is assumed to be accurate and complete.

6. Access and Processing

Access to personal data is strictly limited to authorised personnel of MGM Farm and external service providers (e.g. IT hosting, technical support, marketing agencies) that are contractually bound to confidentiality and compliant data processing.

Data is not disclosed to third parties except where required by law or necessary to fulfil contractual obligations.

7. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law (e.g. accounting or tax regulations). Once the retention period expires, the data will be securely deleted or anonymised.

8. Your Rights

As a data subject, you have the following rights under the GDPR and local data protection laws:

• Right of access – to obtain confirmation whether we process your data
• Right to rectification – to correct inaccurate or incomplete data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time (if processing is based on consent)

To exercise these rights, please contact us at mgmfarm@mgmfarm.ba.

9. Data Security

MGM Farm applies appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Only authorised employees have access to personal data and are bound by confidentiality obligations.

10. International Data Transfers

We do not routinely transfer personal data outside Bosnia and Herzegovina. If such transfer becomes necessary (e.g. when using servers or service providers located in the European Union), it will be carried out in compliance with the GDPR and only to countries that provide an adequate level of protection.

11. Use of Cookies

Our website uses cookies to enhance user experience and analyse website traffic. For detailed information about the types of cookies used and how to manage them, please refer to our separate Cookie Policy.

12. Changes to This Policy

MGM Farm reserves the right to update or modify this Privacy Policy at any time, in accordance with changes in legislation or our business operations. The updated version will always be available on www.mgmfarm.ba, indicating the date of the last revision.

13. Contact